Living digital edition • Version 1.0
Welcome.
If this is your first time using the playbook, read the sections in order. The ideas build progressively from the case for AI-led change through to practical use cases, prompts and delivery applications.
If you are returning to the playbook, you can jump directly to the section or prompt most relevant to the change activity you are working on.
This playbook is designed to be useful in its own right. You can apply the ideas, prompts and practices using your existing change methodology, templates, approved AI assistants, workplace tools and enterprise platforms.
The playbook also forms part of the broader Future of Change ecosystem, alongside the AI-led change diagnostic, training programs and the GEROA Change Intelligence Platform. The playbook explains the method. The diagnostic helps assess maturity. Training and bootcamps help build capability. And the GEROA Change Intelligence Platform is designed to help teams operationalise these practices more systematically by turning stakeholder engagement, program inputs and change signals into live change intelligence.
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Occasionally when relevant through this playbook, callouts showing how certain ideas materialise within the Change Intelligence Platform are provided for the benefit of existing Platform users. These are included as practical examples, not as prerequisites. The core ideas in this playbook can be applied independently.
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